Duties & Responsibilities:
Deliver daily technical support and implement project to Windows and virtualization infrastructures
Follow change management process
Follow incident and problem management process including problem isolation, service resumption, diagnosis, root-cause analysis & reporting
Handle customer requirements including end-to-end implementation, on-going support and documentation
Communicate with customers, vendors and internal support teams for project implementation and other technical support
On-call support to customers in case of incidents
Requirements:
· Degree holder in IT or related disciplines
· 4 to 6 years of relevant experiences
· Experience in managing Windows servers, VMware & MS/VCS Clustering
· Familiar with HP, Dell and IBM servers
· In-depth ITIL knowledge
· Certified MCP, MCSE, MCITP, VC5 an advantage
· Experience in PowerShell scripting, MS Hyper-V, MS Exchange, SharePoint or Active Directory an advantage
· Able to work independently with minimal supervision
· Good command of spoken and written English and Chinese
· Team player with good interpersonal and communication skills
contact: 2919 0313 (Christopher Lam)
email: [email protected]