IT Technician (In-House Helpdesk Support)


WTT (formerly Wharf T&T) is a  leading ICT service provider in Hong Kong with an aspiration of “Winning Together” with business customers, partners and employees. Utilising its extensive and secure Fibre-to-The-Desk (FTTD) network infrastructure, WTT provides leading-edge ICT solutions across business sectors and is the trusted partners of all businesses.

Looking for a move to excel in helping businesses soar? We invite talented professionals like YOU to join us.

About the Job

  • Provide 1st level IT support including desktop related technical assistance
  • Provide technical support to PC secure customer via phone & email
  • Log all reported IT Incidents / Requests and perform 1st level troubleshooting, escalation or resolution as part of the Incident Management Process.
  • Perform user account & access administration, remote technical trouble shooting
  • Install and Maintain PC related HW & SW setup
  • Create and maintain operational documentations, HW & SW inventory
  • Perform other related duties as required and assigned

The Person

  • Higher Diploma in Information Technology / Computer Studies or related disciplines
  • Minimum of 1 year or above on-desk PC HW / SW problem troubleshooting, end user support, PC repair / relocation, laptop / desktop setup & projector / Video conference setup
  • Experienced with major operating systems, core desktop applications, software, Outlook, antivirus, etc.
  • Strong IT technical skills with excellent desktop / notebook support knowledge in a distributed computing environment
  • Good communication skill in both English and Cantonese
  • Candidates with more experience will be considered as Senior IT Technician

Attractive remuneration package including 5-day week will be offered to the right candidates. Please submit the application with full details stating current and expected salary to [email protected] or by click "Apply now".

(Please mark the Employer Reference Number on the resume & email subject field)

We are an equal opportunities employer. Personal data collected will be used for employment-related purposes only and all personal data of unsuccessful applicants will be destroyed within 6 months. Your application may be forwarded to any companies within the Group for recruitment purpose.



  • 申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
  • 不要隨便相信「無需經驗、學歷」,而又「人工高、福利好」的招聘廣告,還應留意所給予工資與所需條件是否合乎現實和市場價格。
  • 有關提防求職陷阱的資訊,可瀏覽此網頁
僱主:WTT HK Limited
刊登日期:Apr 16 2019
行業:資訊科技, 電訊